Team messages and group conversations
Use a group conversation when everyone should see the same discussion. Ask Konnie to contact a colleague when you need a targeted answer while keeping your source conversation private. These are Ennea features; Microsoft Teams is a separate integration.
Before you begin
Choose the organization, site and environment for the work. Group creation and the colleague directory require Konnie access in that scope. Only eligible organization members appear. An invitation, remembered name or shared record does not grant access to a person or business record.
Start a group
- Open Konnie and choose New group in the header or conversation controls.
- Enter a specific group name, such as “Assembly handover — demo”.
- Use Find colleagues, select the intended people and create the group. The group supports up to 20 people including you, plus Konnie.
- Check the member list before sending. Messages and attachments are shared with everyone in the group, including people added later.
- Post the question and identify the relevant record. Ask Konnie explicitly when you want help. Read the resulting records before treating a suggested change as completed.
Your private conversations stay private. Adding a person to a group does not give them authority over records discussed in it. Share only files and information appropriate for every member.
Open Group details to inspect membership. Where you may manage the group, use Add people or remove a member. Use Leave group to stop participating. A membership change does not undo prior messages or business actions. Recheck the member list after a failed or interrupted save before repeating it.
Ask Konnie to obtain an answer
For example: “Ask Alex whether fixture DEMO-FIXTURE-01 is available for tomorrow's assembly. Share only that question and the work-center name. Bring the answer back here.” State whether a reply is needed and which context may be shared.
Konnie may send and follow up on internal Ennea messages as part of the current task at every autonomy level. Tell her when you want only a draft or do not want anyone contacted. Current identity, recipient eligibility and any background assignment still bound the work.
The recipient receives a separate Ennea conversation containing the deliberately shared message/context. It does not reveal your source chat, hidden continuation work or another recipient's replies. They can reply in that received conversation. Receiving the message does not grant access to your underlying order, App or workspace. Do not assume an email or Teams notification was sent merely because a preferred channel appears in a profile.
Read progress and continue
| Status near the composer | Meaning and next action |
|---|---|
| Waiting for a reply | The exchange is open; avoid sending the same question again. |
| Clarifying the answer | Konnie is resolving missing or conflicting information. |
| Answer received | A reply arrived; inspect it in the task context. |
| Reply ready / needs more information | The original task or source changed, or the reply needs your decision. |
| Permission expired / access changed | Recheck the current scope and authority before continuing. |
| Continue here | Continue the existing exchange in this conversation with current authorization. |
An answer is evidence, not an automatic approval or production confirmation. If continuation fails, inspect the saved exchange and retry its offered continuation. A completed exchange disappears from the active status list; its saved conversation remains subject to access and retention.
For an unavailable colleague, check active organization membership and the intended scope with an administrator. For incorrect context, state the correction before further follow-up. See permissions, chat recovery and support.