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Frequently asked questions

Why do colleagues see different pages or Apps?​

Navigation and actions depend on identity, scope, permissions, assignment, and feature availability. Check the site/environment first, then ask an administrator to inspect effective access. See Permissions.

I accepted an invitation but still cannot work. What next?​

Follow the sign-in guidance after acceptance, use the invited email, and select an assigned scope. An invitation can grant limited access. Ask the inviter to inspect membership and assignments rather than creating another organization.

How do I change language or secure my account?​

Use the language control and account profile. Site regional settings are separate. Password, MFA, recovery codes, and sessions are covered in Account security.

Is saving a definition enough to make it available?​

No. Check checkpoint, draft, publication, assignment, and execution state. Published configuration and activated workflows have different lifecycles. See Publishing and Automations.

Why does Konnie ask for approval?​

Some actions require review of their exact intent, scope, and effects. Approval is separate from successful execution. Active Mode does not replace permissions or required reviews. See Governance.

Does ending Live cancel Konnie's work?​

Ending Live stops that audio session. Accepted actions or background work can continue; inspect their status separately. See Voice and Live.

Can Konnie read a scanned PDF?​

Processing depends on the selected file path/provider. Email text extraction has no OCR. Verify source coverage, truncation, and warnings instead of assuming every page was read. See Files and media and Email.

Why is an order not visible on the shop floor?​

Check scope, assignment, publication/release, lifecycle, work center, and filters. Creation, scheduling, release, and execution are distinct. See Order lifecycle.

Does the Factory Calendar schedule orders?​

It defines working time and exceptions used in planning. A calendar change does not by itself schedule or reschedule an order. Verify the calendar and the planning result.

Can I repeat a timed-out submission or external action?​

Read the result first. The original task may have succeeded. Reconcile the record or receipt before repeating a production report, material booking, email, or print. See Support.

Can every catalog connector be used immediately?​

No. A card can be a placeholder, custom contract, or unconfigured connection. Curated connections require credentials, worker readiness, tests, and publication. See Integrations.

Does Edge provide unlimited offline operation?​

No. Cached data can be stale and buffers have age/retry/storage limits. Local acceptance is separate from cloud application. See Edge.

Use your deployment agreement and the published Privacy, Terms, Subprocessors/DPA, and Security pages. Do not infer a deployment guarantee from a feature setting.

Where do I report a problem?​

Use the in-product support request or your administrator/implementation contact. Include the task, scope, time, record ID, and redacted evidence. See Troubleshooting and support.