Voice and Konnie Live
Konnie offers three distinct voice workflows: record a message and review its transcription, read a text response aloud, or start a Live conversation. Availability depends on your browser, microphone permission, provider configuration, and organization policy.
Record a voice message
- Open the intended conversation and select the microphone control.
- Allow microphone access when the browser asks.
- Speak your request, naming the target and important quantities or dates.
- Pause/resume if needed. Stop to prepare a transcript for review, or use the offered send control to send directly.
- Check the transcription and audio attachment before sending a reviewed draft.
Review names, article codes, decimal values, and dates carefully. Transcription can mishear specialist terms or background speech. You can edit the text and remove an unwanted voice draft. An uploaded voice note uses the file/conversation lifecycle; it is different from a Live call's transient audio stream. Audio transcription accepts at most 25 MiB.
If transcription is unavailable, type the instruction instead or try a shorter recording when the service recovers. A recorded message does not automatically select a different reasoning provider.
Listen to a response
Use Read aloud on a supported Konnie text response. The control indicates preparation and playback; select it again to stop. If the browser blocks playback, allow sound and try again. Read-aloud capability can be unavailable under the current speech configuration even when text chat works.
Administrators can configure company pronunciation in Control Center → Pronunciation for names and identifiers that Konnie should say consistently. Test an entry with the pronunciation preview before relying on it in calls.
Start Live
Live requires an active signed-in session, an enabled Live capability, an approved speech connection, and browser microphone access. Use HTTPS or a supported local environment. Only one microphone workflow can own the microphone at a time; end another Konnie call or recording first.
- Open the intended main conversation, drawer, or supported App assistant.
- Select Live and allow microphone access.
- Wait for the connected/listening state before speaking.
- State the task and answer Konnie's clarifying questions.
- Use the transcript control to show the saved conversation and results.
You can speak while Konnie speaks. Tool work uses the normal governed conversation runner. Spoken requests to change data can display approval cards in Live, even with the transcript hidden. Read and review the exact action before approving it.
During a call
Use Mute to stop sending your microphone input and Unmute to resume. Use Files to upload context, wait for its saved confirmation, then ask about it. File upload does not start an analysis automatically. App authors can disable attachments in an embedded assistant.
Dashboard navigation can move the ongoing call into the Konnie drawer. Minimizing the panel keeps the call active; reopen it from the header Konnie control. To stop audio, use End, not only the panel's minimize control. Calls expire after 30 minutes; reconnecting creates a fresh audio session and keeps the saved conversation.
Live speech can use an approved OpenAI connection while the organization's reasoning model uses another provider. Check the information/disclosure control and ask an administrator about the configured speech and reasoning providers. A working text model does not prove Live is configured.
Ending audio and stopping work
End stops the audio session and restores chat. It does not cancel an accepted task or roll back saved changes. To cancel chat work, end Live, return to the matching conversation, and use the chat Stop control. For a delegated plan assignment, use its Pause or Stop control. An action already started may finish, and applied work remains.
Ennea saves speech captions, generated text, and work results in the conversation under its normal retention controls. Ennea does not add a raw Live recording store. Provider handling still follows the approved connection and contractual settings. See security and deployment.
Troubleshooting
| Problem | What to check |
|---|---|
| Microphone denied | Browser site permissions, operating-system microphone permissions, and selected input device. |
| Already active/busy | End the other Konnie recording or Live call. |
| Login/session required | Sign out and sign back in, then reopen the conversation. |
| Configuration or approval missing | Ask an administrator to inspect Providers → Konnie Live prerequisites. |
| Connected but silent | Browser sound permissions and the Enable speaker control if shown. |
| Connection lost | Inspect saved chat results, reconnect, and restate only unresolved work. |
A readiness check verifies prerequisites; it is not an audio call test. Never repeat an uncertain operational action solely because the call disconnected. See chat and approvals.