Jobs and recovery
A print job is evidence of a requested action. Its status describes what Ennea and the bridge know; it does not replace checking the physical label.
| State | Meaning and next step |
|---|---|
| Queued | Waiting for the assigned bridge and a valid printer configuration. Can be cancelled. |
| Dispatched | Assigned for delivery to that bridge. Inspect bridge connectivity if it remains here. |
| Accepted | Persisted in the bridge's local journal. |
| Sending | Printer transmission has started; physical output may already exist. |
| Sent | Raw TCP transmission completed. Check output where the workflow requires it. |
| Printed | Reserved for an adapter with actual printer confirmation; raw TCP does not provide it. |
| Failed | A failure was established. Inspect the reason and any partial-output evidence. |
| Unknown | Output may have happened, but a reliable result is unavailable. Inspect the printer before a reprint. |
| Cancelled | Queued work was cancelled before dispatch. |
| Expired | The job exceeded its lifetime and must not be sent as a stale label. |
Preview output does not establish a printed physical label.
When a bridge or printer is offline
Keep the printer's job lifetime appropriate to the process. The default is 15 minutes. A connection returning after a long outage must not cause an obsolete backlog to print automatically.
Check the bridge's last contact, the printer's current connection observation and the job separately. Bridge online does not mean printer reachable, and printer reachable does not mean paper ready.
Lost responses and restarts
The bridge journals a job before sending and persists its outcome before acknowledging it. Repeated delivery of the same attempt is reconciled against that journal. A failed cloud acknowledgement is retried without retransmitting the label.
If the bridge restarts after recording that transmission started, the outcome is uncertain. It reports Unknown instead of automatically sending another copy. Keep bridge state across upgrades; deleting or copying its state is not a recovery procedure.
Cancel and reprint
Cancel applies to queued work. Once the bridge may have begun sending, cancellation cannot guarantee that no label will appear.
Before reprinting:
- Inspect the original job and the printer's output.
- Reconcile any partial copies with the physical process.
- Choose Reprint, enter the reason and confirm the destination.
- Verify the new job, which links back to the original.
Do not use a new job to conceal an uncertain result. Business serial numbers and physical label copies are different identities.
Configuration changes
Jobs preserve the printer configuration revision used when queued. A change of destination, language or stock is not permission to redirect old work. Review configuration-mismatch failures, correct the setup, and create a deliberate replacement job.
Diagnostics
For support, collect job ID, bridge ID, software version, status, timestamps and the redacted error. Do not include the pairing code, runtime credential or raw label contents in a ticket. The IT guide describes ownership and evidence for incident handling.